More Tenants unhappy at level of participation in housing decisions

Home survey report to go to all Council Tenants
Home survey report to go to all Council Tenants

TENANTS IN MORAY are becoming increasingly dissatisfied over opportunities they have to participate in any decision making that affects their homes.

That was one of the conclusions from a survey carried out among all Moray Council Tenants last year by consultants employed by the local authority.

Every one of the Council’s 5890 rent-payers was consulted between September and November, the first time every Tenant was given the opportunity to respond rather than the normal process of taking a representative sample.

Less than one-third responded – and of those 80% said that they were largely satisfied with the overall service being provided, a fall of almost 9% on the previous survey conducted three years earlier.

A similar number – 78% – believed that their landlord was “good at keeping them informed” about decisions and services, down from 86%, while there was an increase in satisfaction over the quality of homes being rented – from 79.6% to 86%.

Councillors were informed of the results produced by consultancy firm Craigforth in January – now members of the Communities Committee will discuss these on Tuesday morning.

In a report to committee members Daska Murray, the Senior Housing Policy Officer, notes the fall in satisfaction on participation in the decision-making process as being one of several indicators that “require improvement action”.

She also pointed to a 3% fall in the number of Tenants who were satisfied with maintenance or repairs carried out over the last year.

Mrs Murray has advised members that the consultants will develop an “easy to read” summary of the main findings of the survey that these will be issued to all tenants with the next scheduled mail shot.