AN AWARD-WINNING fish and chip shop in Moray has become the latest business to have its commitment to customer services recognised with WorldHost status.
WorldHost is the suite of world-class customer service training programmes that have already been used to train over 10% of Scotland’s tourism workforce.
Businesses awarded the status must have trained at least half of their frontline staff using specific WorldHost training programmes – and signed a commitment to delivering excellent customer service.
Having met that criteria the Fochabers Fish Bar was officially named as a WorldHost venue this week.
Business owner Darren Boothroyd said: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status.
“When our customers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer, but it helps to promote Fochabers as a friendly and welcoming tourist destination.
“The WorldHost Business Recognition compliments our extensive staff training programme which includes a huge commitment to the Modern Apprenticeship programme.”
Fochabers Fish Bar’s recognition will count towards the towns campaign to become a WorldHost Recognised Destination, awarded to areas where 25% of businesses are WorldHost Recognised.
Through the WorldHost Regional Destination Initiative – a national campaign being spearheaded by workforce development expert People 1st – four cities, over 70 towns and two set of islands across 12 Scottish regions will use the training to achieve WorldHost Recognised Business and Destination status by the end of 2017.
The initiative aims build on the legacy of world-class events like the 2014 Commonwealth Games and Ryder Cup, and transform customer service standards across Scotland’s visitor economy.