Amazon should deliver a message in their pledge of delivery support

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THE LEADING ONLINE RETAILER Amazon has confirmed that they will investigate the delivery policies of their Marketplace partners to ensure they are following the correct guidelines.

In a commitment made after Moray’s MSP Richard Lochhead wrote to Amazon as part of his campaign against unfair delivery practices to Moray and throughout the north of Scotland, Amazon has said that their Marketplace sellers who fail to comply will be subject to action – including removal.

Mr Lochhead has said that the statement from Amazon is a step forward – and has now urged the company to throw its weight fully behind his campaign to end excessive delivery charges.

“Since launching my campaign against these discriminatory parcel delivery charges, I’ve been inundated with examples of companies ripping off customers in Moray and one of the companies mentioned repeatedly was Amazon Marketplace,” the MSP said last night.

He added: “The issue is that sellers and third party companies who sell through Marketplace are able to set their own fees and many of them are choosing to add whopping delivery charges to parcels being delivered to the North of Scotland, with some not telling the customer about the extra charge until they’ve actually purchased the item.

“Research suggests that these unfair delivery charges costs Moray an astonishing £2.28m every year and consumers are now very clearly saying enough is enough.

“As one of the largest online retailers, I very much welcome the commitment from Amazon to investigate any instances of dodgy behaviour by Marketplace sellers.  I would urge Amazon to lead by example by throwing its weight behind my campaign to end these discriminatory delivery charges for good.”