Buckie being let down by poor BT customer service

BT need to ‘up their game’ as customers in Buckie file their complaints

A DEMAND HAS been made that BT ‘up their game’ over broadband delivery in Buckie as local parliamentarians met with the communications firm this week.

Angus Robertson MP met with BT after a recent public meeting held in Buckie where customers made their feelings clear on poor service.

Following his latest talks with BT, Mr Robertson said: “A good range of issues were raised at the public meeting in Buckie covering both standard broadband and fibre broadband issues in and around the town.

“At that meeting I committed to taking these issues up with BT and I have now met with senior BT representatives who have taken away the concerns that were raised. They have also encouraged people to continue raising any concerns as it is important to identify times, locations and frequency of any problems.

“I also raised the issue of lack of fibre coverage in some communities and there may well be some further progress on this in the near future.

“In the meantime I am continuing to raise specific cases with BT on a day to day basis and I would encourage people who are not getting issues resolved with BT to get in touch with me through my constituency office and I will ensure these cases are taken up at the highest levels with BT.”

Last night Stewart Stevenson MSP, who Banffshire & Buchan Coast constituency includes Buckie, urged BT to improve their performance: “It’s quite clear that BT need to up their game locally.

“There is a great deal of frustration in the area at the standard of service people are receiving. At the end of the day, BT are a commercial organisation and commercial organisations live or die by the customer service they provide.

“BT have an opportunity here to step up and prove to people in Banffshire they are a company worthy of their custom.”