A REVIEW OF DELIVERY CHARGES to addresses in Moray has been ordered by the managing director of Lloyd’s Pharmacies.
The move was revealed in a letter to Moray’s MSP Richard Lochhead, who had earlier written to the company and raised the issue of delivery overcharging to IV and AB postcodes.
Cormac Tobin wrote saying that a review of the company’s delivery policies would be carried out – and it is now hoped that will lead to a fairer deal for Moray consumers, such as the constituent who had contacted Mr Lochhead highlighting a £50 additional charge for delivery of a mobility scooter.
That came despite the company advertising free delivery to all addresses in the UK mainland.
Now the MSP is calling on other companies to review their own practices and to take steps to ensure they are not discriminating against customers who stay in Moray and other parts of rural Scotland.
Mr Lochhead said: “I was really shocked when a constituent got in touch to let me know they’d been charged £50 for delivery of a mobility scooter for his ill wife due to him having an AB postcode. I think it was particularly galling given that the company sells medical equipment.
“However, I’m really pleased that Lloyd’s Pharmacy has responded quickly to my letter and have agreed to carry out a review of their delivery charges policy. I understand this is something the company hasn’t looked at in some time and I hope that the outcome will be that customers in Moray and the North of Scotland no longer face unfair and excessive postal charges.
“I very much welcome the company’s decision to now offer my constituent free delivery and I would urge them to ensure that all customers in the rural Scotland also benefit from free shipping.
“Customers in the North of Scotland have had enough of being ripped off when it comes to excessive and greedy postage charges and its time that all companies reviewed their practices and put a stop to discriminating against customers who live ruarally.”