Moray pupils set to gain world-class customer service training at Brodie

FORTY MORAY SCHOOLCHILDREN who are currently studying Travel and Tourism at National 5 level are being given a special opportunity to enhance their knowledge and skills.

They have been invited to complete WorldHost training next week at Brodie Castle – allowing them the chance to complete the world class customer service training.

WorldHost is recognised across the world as a badge of high quality customer service, bringing an industry benchmark that businesses and their operators can use to ensure that high quality customer service standards are integral to their operation.

It has already been used to train over 10% of Scotland’s tourism workforce and represents an investment of over £2million since it was launched in Scotland.

Brodie Castle has kindly offered DYW Moray to host the training at their Stables Venue situated at the Castle. This allows the pupils to gain insight into Scottish Tourism by visiting the Ancestral home of Clan Brodie, with an outstanding art collection and magnificent library.

Clare Taylor, Operations Manager at Brodie Castle has said: “Brodie Castle is delighted to be able to support the Moray pupils and DYW Moray in achieving this recognised certificate of excellence.

“To play a part in developing the potential future leaders of tourism and heritage is exciting for the National Trust for Scotland, especially helping the young people in the region develop their passion for a career in tourism.

“We hope they enjoy their time at Brodie Castle and we look forward to future partnership initiatives with DYW Moray.”

Moray College UHI has provided their Hospitality Lecturer and Module Leader, Tami Wilson who is approved to deliver the training. Tami said: “This is a great opportunity for young people to achieve a qualification that will be useful to them whatever industry the eventually choose to go into.

“Moray is currently working towards becoming a WorldHost destination by ensuring that at least 50% of its workforce in customer facing roles have achieved this training – by delivering this to the school pupils it will help us reach our target, and also encourage other businesses to offer the training to their staff.”

All successful students will receive a certificate and pin-badge in recognition of their achievement – three teachers are also getting the opportunity to achieve the WorldHost certification accompanying the pupils on their visit.

Sarah Baxter, DYW Moray Co-ordinator has concluded: “DYW Moray are really excited for Moray pupils to be given another opportunity to achieve the renowned WorldHost Certification.

“We want to better prepare those pupils who may be interested in working in the Travel and Tourism Industry, so this opportunity has been offered to those pupils who are studying at National 5 level. We thank Brodie Castle and Moray College UHI for helping us deliver this.”