COUNCIL TENANTS THROUGHOUT Moray are to be asked to help Moray Council establish where they can make improvements in their services.
Forms are being posted out to all 5900 council tenants this week – although the option to complete the survey online is also being made available.
The last time a full survey of council tenants was carried out was three years ago – now the local authority say they are keen for as many people as possible to take part and so provide a more accurate picture of their tenants’ views.
Obtaining views on housing services, home and neighbourhoods are at the top of the council list – along with how the local authority communicates. The results of the survey will be used to inform the council performance against other landlords and to help them improve services to tenants.
Head of housing and property, Richard Anderson, said that the last survey in 2012 found that overall satisfaction levels among tenants was high, adding: “However, we are never complacent and we continually strive to improve the services we provide for our tenants.
“To do that we need feedback so that we can identify areas where tenants believe improvements could be made.”
Tenants who complete the survey form should return it in the pre-paid envelope provided. For those who prefer to complete the survey online, it can be found at www.bit.ly/moraytenants2015
The survey is being managed for the council by independent researchers Craigforth and any questions about the survey should be directed to them on the freephone number 0800 027 2245.