Cara shows the way to improving customer service in Moray

Moray – and Scotland’s – youngest WorldHost qualifier?

A BUCKIE HIGH SCHOOL pupil has become the youngest person in Moray – and possibly Scotland – to complete WorldHost training.

Cara Coull, 13, successfully completed the training after attending their ‘Principles of Customer Service Training Course’ in the town last month.

Cara is part of the family business owning and running the ‘Little Kitchen’ outside catering firm based in Buckie. She joins her father Michael and hundreds of people in Moray who have now attained WorldHost qualification. That includes 90 school pupils from across the region who completed the course as part of a project with Developing the Young Workforce (DYW) Moray and Johnstons of Elgin in February.

David Stewart of Highland Retail Academy, who is a WorldHost Authorised Trainer, said: “It’s great to see someone so young, achieving WorldHost recognition. From speaking to Cara and her dad it’s clear to see that she is very involved in the business, but also balancing that with school and hobbies. It’s so encouraging to see a young person with such a mature outlook.”

Moray is on target to achieve WorldHost destination status with Fochabers, Forres, Rothes and Elgin already WorldHost recognized and Keith and Speyside in sight.

Two courses being rolled out this month will help Lossiemouth and Buckie achieve the prestigious status. Places are still available on the courses on 27 September in Buckie and 28 September in Lossiemouth see for details.

WorldHost training is recognised across the world as a standard of high quality customer service, and was received by all the volunteers at the 2012 Olympics.

The qualification brings an industry benchmark that businesses and their operators can use to ensure that high quality customer service standards are integral to their operation. It has already been used to train over 10 per cent of Scotland’s tourism workforce and represents an investment of over £2million since it was launched in Scotland

For more information, prices and for a course near you see – Or contact Vicky Flood 07545 107 161 or by Email to