Advice Bureau launches Help to Claim service

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Moray Citizens Advice Bureau (CAB) office in Moss Street, Elgin

Moray Citizens Advice Bureau has launched a new service for people in Moray to help make their Universal Credit claim and get their first payment on time and in full. This is in addition to the other advice services Moray Citizens Advice Bureau offers.

Universal Credit is a new benefit that combines 6 benefits into 1, including Jobseekers Allowance and Working Tax Credits. It is currently being rolled out across the UK. It was introduced in Moray in June 2018.

Moray Citizens Advice Bureau offers independent, impartial advice to people in Moray and benefits is the top issue for which people come for help. Citizens advice bureaux in Scotland have given 100,000 pieces of advice on Universal Credit since roll out began and many of these issues are with the initial claiming process.

Moray Citizens Advice Bureau Manager Mary Riley says: “Universal Credit is now rolled out across the country and we know people have been struggling with the system.

“We’re now offering a new Help to Claim service that will help people complete their application so they can get paid on time and in full.

“Our advisers are here to offer impartial advice and support to anyone who may need help with the process.”

People who need help making a claim can access the service in person, on the phone on 0800 023 2581 or online at